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PROSPER MAGAZINE: DIGITAL EDITION

DEVELOPING OUR PEOPLE

HOMESERVE:

DEVELOPING AND SUPPORTING OUR PEOPLE

Working from home doesn’t mean the development of the People at HomeServe has taken a back seat. The Walsall based Chamber Patron member has adapted not only the way they work, but also how they deliver training and opportunities.

Launching an Apprenticeship Academy at their bespoke, state of the art training facility in Nottingham and in September, they will welcome their first cohort of gas and electric apprentices into the Academy.

HomeServe recognise that apprenticeships help with development and training, so they actively encourage their People to embark on them. They currently have 200 people working towards a variety of qualifications on over 20 different programmes, including nine people completing an MBA.

The company split their apprenticeships into four different pillars; Trade, which is for their field engineers; Professional which includes HR, Finance and Project Management; Leadership which is for anyone at all levels who are looking to build their skills as they develop their careers towards management; and finally; Talent Pipeline, their investment in the digital space.

As part of their Diversity and Inclusion mission, they set up a steering group to get more women interested in STEM subjects and are raising awareness to help and develop their People progressing their career into any of their analytical and IT roles. The company offers them a mentor and are committed to supporting anyone who would like to embark on an apprenticeship in these areas.

Like most companies, they have had to adapt to a new way of working, moving their internal programmes online to become virtual workshops and online training. This month alone, they’ve had over 200 managers attend a series of webinars to support them in leading, motivating and engaging with their teams during the pandemic.

The firm’s support for everyone doesn’t stop there. They also have a career pathway framework (CPF) which details every role in each of their functions, as well as the experience and skills needed to be considered for them.

The transparency and accessibility of those details means that their people can make active decisions on planning their career path and create a development plan to help them reach their goals. Managers will work with their team to develop a plan and discuss what the next steps are for them to reach their goals.

Always Improve is one of the People Promises at HomeServe and they don’t just mean it for their customer’s experience.

Helping People make use of all that they offer, means everyone understands that they hold the key to their development. Everything they need is right there waiting for them to embrace the opportunity and progress their career.

#wearehomeserve

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