PROSPER MAGAZINE: AUTUMN 2019 | BLACKS VETS
A FAMILY-FIRST APPROACH TO BUSINESS AND CARE
Adopting a family-first philosophy is a challenge for most businesses but on a recent visit to their flagship veterinary hospital in Dudley, it quickly becomes apparent how Blacks Vets embodies this both in terms of its approach to operating and how it delivers healthcare for even our smallest family members.
The award-winning firm has received a range of accolades in recent years including Best Place to Work, Customer Commitment, Best UK Vet and Best Business with a Black Country Chamber of Commerce award for Workplace Wellbeing further recognising their dedication to being an exemplar in balancing care for their team alongside care for their patients.
Speaking with Penelope Fox, Group Practice Manager, we discovered more about Blacks Vets’ approach and outlook to business and customer care in its branches across the region.
“Our family ethos not only embraces our clients, but our team too, and we have invested heavily in providing a nurturing and supportive working environment that allows everyone to reach their highest potential.”
Physical and emotional wellness helps our team to deliver the excellent standards of care we have become known for and to be recognised and awarded for our work is tremendous.
Caring for the Black Country’s pet community for over half a century, much has changed for Blacks Vets since it began in 1965 but a quality and compassionate service has remained central to its ethos.
The business is frequently viewed as a prime national example of what a modern and successful multi-branch veterinary practice should be with their veterinary hospital in Dudley being one of only three such venues accredited by the Royal College of Veterinary Services in the whole of the West Midlands.
Their range of services and equipment includes digital X-Ray equipment, a dedicated dental X-ray unit, ultrasound machine, MRI scanning, in-house laboratory for biochemistry and haematology blood testing, incubators for very ill patients and surgical equipment to allow a wide range of soft tissue and orthopaedic work.
Further complemented by 11 dedicated operating theatres, specialised facilities for Cardiology, Orthopaedic, Soft Tissue and Dentistry procedures, plus highly qualified staff providing additional expertise in Dermatology, Cardiology, Orthopaedic, Soft Tissue, Medicine and Surgery; Blacks Vets is a fast-paced care-driven environment with 15 Qualified Registered MRCVS Vets, 31 Qualified Registered Veterinary Nurses and business support teams delivering a 24 hour, 365 days a year service.
Despite all of these investments in ensuring a modern and highly responsive care delivery system, its team remains one of the things Blacks Vets remains highly proud and protective of - boasting high staff retention and investments in training and support services for its employees.
Penelope continues, “We are extremely proud of our award-winning culture and have been delighted to be recognised as an employer of choice in the veterinary industry. Our team are central to our continued growth - enabling us to offer our high standards of care to even more pets, helping realise our mission to make Black Country pets the healthiest in the UK.”
Penelope added, “We always try our best to accommodate flexible working requests to help staff where we can. We know that when our team have a better work/life balance, they are happier and more able to deliver first-class care to our patients. Our high numbers of long-standing team members are a testament to our people-focused culture.”
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